To continuously enhance the knowledge and competency of its workforce—and in pursuit of its mandate to serve professional athletes and stakeholders with excellence and integrity—the Games and Amusements Board (GAB) held a Basic Customer Service Skills Seminar at Berjaya Hotel, Makati City.
The seminar was organized and facilitated by the GAB Human Resource Section, headed by Abigaile Masangcay, and featured Dr. Raymundo Arcega, Vice President of the Personnel Officers Association of the Philippines (POAP), as the guest speaker.
GAB Chairman Francisco Rivera emphasized that the two-day seminar, aimed to strengthen participants’ interpersonal skills and professionalism.
“Doing a good deed would always, to my mind, uplift our spirits, make us more inspired, and, in the end, make us happier and better persons,”
“If we’re able to serve our constituents to the best of our abilities, and with empathy for our customers in mind, we would be able to go home happy. Because doing a good deed would always, to my mind, uplift our spirits, make us more inspired, and, in the end, make us happier and better persons,” Rivera stressed.
He added that the seminar also served as a powerful reminder to everyone that working in the government sector goes beyond duty and that it is a responsibility to uphold the trust and welfare of the people.
