Nearly four months since its launch, the Quezon City Government’s QC iReport has resolved 4,580 of the 5,589 reports submitted by QCitizens and other users, translating to an 82% resolution rate as of August 31, 2026.
The city’s newest digital reporting platform provides residents with a direct and accessible channel for reporting non-emergency complaints, concerns, requests, and inquiries, while allowing them to track government action on their submissions.
The platform has also recorded a 99% response rate, reflecting the city government’s efforts to promptly acknowledge and act on concerns received through the system.
The remaining unresolved cases are undergoing further action and may require coordination with other agencies, site inspections, repairs, construction work, or other on-the-ground interventions before they can be closed.
“It gives QCitizens a direct channel to raise their concerns, monitor government action, and get the assistance their communities need.”
“The QC iReport is part of our commitment to digitize local government processes and make public services more accessible to our residents. More importantly, it gives QCitizens a direct channel to raise their concerns, monitor government action, and get the assistance their communities need,” Mayor Joy Belmonte said.
Accessible through QC e-Services and the QCitizen mobile application, QC iReport allows users to submit reports, upload photos and other supporting information, and monitor the status of their concerns through an integrated tracking system.
QC iReport may be used to report concerns such as clogged drainage, illegal gambling, illegal parking, establishments operating without building or business permits, potholes, and uncollected residential garbage.
Once a valid report is submitted, it is referred to the appropriate city department or, when necessary, to national government agencies, utility providers, telecommunications companies, and other concerned entities.
QC iReport may be used to report concerns such as clogged drainage, illegal gambling, illegal parking, establishments operating without building or business permits, potholes, and uncollected residential garbage.
The platform also accepts reports on busted streetlights, illegal vendors and terminals, inaccurate weighing scales and overpricing in public markets, road obstructions other than vehicles, as well as requests for tree removal and trimming.
QC iReport is managed by the QC Business Permits and Licensing Department and the QC Citizen Services Department.
For emergencies and incidents requiring immediate assistance, residents may instead contact QC Helpline 122, the city’s main emergency channel.
During the month-long onslaught of the Habagat in August 2026, QC Helpline 122 received 17,534 calls, including 613 Habagat-related cases that were referred to the appropriate departments for immediate assistance.
Calls during the period included inquiries on class suspensions and weather conditions, reports of flooding in barangays, requests for operational support, and calls for emergency assistance during heavy rainfall and flooding.
Through QC iReport and QC Helpline 122, the Quezon City Government continues to strengthen its citizen-centered public service system by giving residents clearer and more accessible channels to report concerns, track government action, and obtain assistance.
