The Bureau of Internal Revenue (BIR) recorded a 100% resolution and compliance rate for taxpayer concerns referred through the Presidential 8888 Citizens’ Complaint Center and the Civil Service Commission’s (CSC) Contact Center ng Bayan (CCB) during the first half of 2026.
Based on consolidated 8888 data, the BIR received 778 referrals from January to June 2026, all of which were acted upon and closed within the prescribed 72-hour period, with no instances of delayed action.
Commissioner Charlito Martin Mendoza congratulated the BIR personnel involved in handling the referrals.
“Let us sustain this and continue making sure that concerns brought to our attention receive timely and appropriate action.”
“I thank and congratulate our frontline personnel and everyone who worked together to make sure these concerns were acted upon promptly and properly. Let us sustain this and continue making sure that concerns brought to our attention receive timely and appropriate action,” Mendoza said.
The BIR handled 106 cases in January, 110 in February, 135 in March, 146 in April, 159 in May, and 122 in June. In each month, the number of cases closed matched the number endorsed to the Bureau.
The BIR handled 106 cases in January, 110 in February, 135 in March, 146 in April, 159 in May, and 122 in June.
For referrals from the CSC Contact Center ng Bayan, the BIR likewise posted a 100% resolution and compliance rate, resolving all 59 cases within the prescribed 72-hour period.
The BIR also resolved all 17 complaints referred through the CCB within the required timeframe.
The results support the BIR’s Service Excellence and Stakeholder Engagement agenda, which emphasizes timely and responsive service to taxpayers and stakeholders.
