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Government

CSC’S CONTACT CENTER HITS 99.8% ACTION RATE

“Providing customer-centered services remains a top priority of the Civil Service Commission (CSC) through the Contact Center ng Bayan (CCB). The notable high use of the CCB as the go-to feedback facility—as shown by the number of transactions being facilitated—is a symbol of the citizens’ enduring high trust on the CSC as an institution and […]